Effective Date: January 4, 2025
This Privacy Policy applies to Clarum, Inc. and our affiliates and subsidiaries (“Clarum”) about the website https://clarum.ai (the “Website”) and Clarum products and/or services we provide for you.
The Privacy Policy explains how Clarum may collect, use, and disclose personal information we obtain through the Website, our products and services, your communications with us, or from third parties. It also describes the choices and rights available to you regarding your personal information.
We collect the following categories of personal information:
| Category | Description |
|---|---|
| Contact Information | This includes information such as your name, email address, phone number, postal address, and other similar contact details. |
| Account Information | If you create an account with us, we may collect a username, password, and other credentials that are used to authenticate and access your account. |
| Demographic Information | We may collect information such as your age, gender, occupation, and other demographic details to better understand our user base. |
| Usage Data | This includes information about how you interact with our Website, such as pages viewed, links clicked, time spent on the site, and other usage patterns. We may also collect information about the device you use to access our site, including your IP address, browser type, operating system, and other technical details. |
| Communication Data | This includes any information you provide when you communicate with us, such as through customer support inquiries, feedback, or other interactions. |
| User-Generated Content | If you post content, such as comments, reviews, or other materials on our website, we may collect the information you provide in those posts. |
| Marketing and Communication Preferences | Information about your preferences in receiving marketing from us and your communication preferences. |
Except as provided below, we do not share or disclose your personal information. We never monetize your information; we use your information to continue developing excellent products and services and to optimize your experience with relevant offers and promotions.
Internal and Service-related Usage
We use and retain information, including personal information, to improve and facilitate our products and services, including:
Communications
We may send communications via email or SMS to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance.
Marketing
We may use information about you, including personal information, to send you information about Clarum’s products and services, including by email, SMS, phone, or mail.
Non-personal Information
We may use aggregated or other data that is not personal information for any purpose, including marketing. These uses may include but are not limited to analyzing interactions with and performance of our products and services, enabling us to improve our products and services, and sharing such information with our business partners, affiliates, or any other third party.
Service Providers
We may share personal information with our vendors and service providers who perform services on our behalf. These third parties are authorized to use your personal information only as necessary to provide these services to us, such as fulfilling orders, processing payments, sending and improving communications, developing and improving our products and services, detecting, preventing, and remediating fraud or other prohibited activities, and other support for the provision of our products and services.
Displaying to Other Users
The content you post to our Website may be displayed on the Website and other users may be able to see some information about you. We are not responsible for privacy practices of the other users who will view and use the posted information.
As Required by Law and Similar Disclosures
We may access, preserve, and disclose your personal information, other account information, and content if we believe doing so is required or appropriate to comply with law enforcement requests and legal processes, such as a court order, government request, or subpoena. We may also access, preserve, and disclose your personal information, other account information, and content if we believe in good faith that disclosure is necessary to protect yours’, ours’ or others’ rights, property, or safety, or investigate fraud.
Merger, Sale, or Other Asset Transfers
If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. The use of your personal information following any of the foregoing events should be governed by the provisions of the Privacy Policy in effect at the time such personal information was collected.
With Your Permission
We may also disclose your personal information with your permission.
In accordance with applicable laws, you may have the right to:
You can make any of these requests by sending an email to [email protected]. We will respond to your request within a reasonable timeframe. We may ask you to verify your identity, such as by confirming your email address. You have the right not to receive discriminatory treatment for the exercise of your privacy rights.
If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. We will process your request within a reasonable time after receipt. We are not responsible for removing your personal information from the lists of any third party who has previously been provided with your information in accordance with this policy.
Our Website may contain links to, or be integrated with, third-party websites, platforms, and services that are not operated by us. These third-party sites may collect personal information about you and have their own privacy policies governing their use and disclosure of such information. We do not have control over and are not responsible for the privacy practices or the content of these third-party sites.
When you interact with a third-party site through our services, your personal information may be shared with or collected by these third parties. We encourage you to review the privacy policies of any third-party sites you visit to understand their information practices.
By using our Website and services, you acknowledge and agree that we are not responsible for any data collected by third-party sites and that your use of such sites is solely at your own risk. Any interactions you have with third-party sites, including any sharing of personal information, are governed by the terms and conditions and privacy policies of the respective third parties.
We take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy. We follow generally accepted standards to protect personal information submitted to us, both during transmission and once it is received. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.
By using our Website or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Website or product or services. If we learn of a security breach, we may notify you by posting a notice on Clarum.ai, sending an email to you, or by mail, as required by law.
We retain information for as long as needed to provide our products or services or according to the applicable agreement we may have with you. We will also retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We do not knowingly collect, maintain, or use personal information from children under 16 years of age, and our products and services are not directed to children under the age of 16. If you learn that your child has provided us with personal information without your consent, you may alert us at [email protected]. If we learn that we have collected any personal information from children under 16, we will promptly take steps to delete such information and terminate the child’s account.
Your personal information may be transferred to countries other than your own to process and store data in accordance with our Privacy Policy and to provide you with products and services and for our other legitimate business uses. We may transfer your data to affiliates or partners, including for outsourced data processing undertaken on Clarum’s behalf. Privacy and data protection standards in these countries may not be equivalent to standards in your country. If you do not agree then you should not use the Website.
By using the Website or our products and services you consent to us transferring your information to countries outside your local jurisdiction, if necessary, for Clarum’s legitimate business purposes as defined in our Privacy Policy. We are committed to ensuring your information is protected and apply safeguards in accordance with applicable law.
Specifically, Clarum processes information related to individuals in the EU/EEA/UK and transfers that information from the EU/EEA/UK through various compliance mechanisms, including data processing agreements based on the European Commission’s Standard Contractual Clauses.
As we continue to enhance our website, it may be necessary to update this Privacy Policy periodically. When updates occur, we will notify you by posting a notice on this web page, sending you an email, or using other methods. Please be aware that if you have chosen not to receive legal notice emails from us (or haven't provided us with your email address), these legal notices will still apply to your use of the Website, and you remain responsible for reviewing and understanding them. By using the Website after any updates to the Privacy Policy are posted, you indicate your acceptance of the changes.
Clarum, Inc.
95 3rd St, 2nd Floor
San Francisco, CA 94103